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Don't buy electronics from Amazon.com

A couple of weeks ago, I ordered a new Yamaha audio-visual receiver from Amazon.com. It was a replacement for an Onkyo unit that I bought six years ago this month. The Onkyo worked fine for five years, and then, one by one, the HDMI inputs started failing. I don't know about you, but when I spend $400 or so for a piece of electronics, I expect to get more than five years' service from it. It finally quit working altogether, so I ordered the Yamaha.

I haven't had the receiver long enough to take full advantage of its many features, but so far, I like it. But something about the order made me angry: the box it arrived it. Here's the packaging feedback I sent to Amazon last weekend:

The packaging for this order was a joke. All you did was drop the receiver box into a slightly larger box, throw in some brown paper that was useless in terms of keeping the receiver box from moving around inside the larger box—and that was it. Your packaging provided no protection whatsoever for the receiver box, no protection from the inevitable thumps and bumps of shipping. I paid $400 for the receiver, and for me, $400 is a lot of money. I do quite a bit of business with Amazon, but I am never again going to buy anything from you that requires protection when it is shipped. Your packaging was a disgrace—dollar for dollar, the worst I've ever seen.

Amazon has not replied to the feedback. Based on their packaging and their lack of response to my missive, I recommend not ordering electronics from them.


( 2 comments — Leave a comment )
Dec. 21st, 2013 11:15 pm (UTC)
I have heard similar things from other people - electronics are not something you want to buy mail-order.
Dec. 22nd, 2013 12:03 am (UTC)
I dealt with Crutchfield when I bought the Onkyo, and I bought a CD player from them at the same time. I had no problems at all. I always try to buy locally but couldn't find what I wanted at the one locally owned store, and any service work is going to get shipped back to the manufacturer anyway. (The CD player is a Sony, and we haven't had any trouble with it.)

( 2 comments — Leave a comment )

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